Luoshan International Inc.
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Why Us?
  • Quality Products
  • Low Prices
  • Experienced Staff
  • Large Inventory
  • Quick Shipment
  • Quick Installation
  • Freight Discounts
  • Professional Design
  • Warehouse Permit
  • Permit Service
Order Shipping & Payment
1. How long will it take for me to receive my order?
Most orders are shipped within 2-5 working days. On selected items, we offer a Quick Ship Program with shipping times as quickly as 48 hours. But for some items, you may pick up in same day by your order.

2. Do you have free shipping?
As we know, there is no free lunch. We will charge shipping fee depends on your distance and quantity of items. But we will find extremely good freight rates with excellent carriers to ship your orders. If you buy large staff, we will also give you some discount to save your money.

3. How to pay your order, or what is forms of payment?
We accept Checks or Cash only. It is safe and fair for both of customers and us. When you plan to order from us, please send or fax copy of checks to us, then we can process our warehouse to prepare your items.
Email:  Fax: 1-909-598-5188   ATT: Luoshan International Inc.

Contact Us
1. Where is the location of LS pallet racks offices?
LS Pallet Racks /Luoshan International Inc. locate in Walnut, California, and the detail as following: Address is 20470 Yellow Brick Rd, #5 B, Walnut, CA 91789.

2. What are contact numbers?
Cell Phone: 1-626-549-8588 and Phone: 1-909-598-5088, or fax your order in at 1-909-598-5188

3. What are you hours of operation?
Customer service is available Monday – Friday, 9AM to 5:30PM. Messages and emails can be left during non-working hours and you will be contacted the next business day.

Damaged, Missing Items or Parts
1. What if customers are missing items or parts?
All shortages must be reported at the time of deliver and is the customers’ responsibilities. Note all shortages on the delivery receipt before signing. Contact LS pallet racks immediately to request an inspection. Either freight claim with then be initiated or replacement items will be issued.

2.What if customers’ orders arrive damaged?
We cannot be responsible for items damaged or lost in shipment when they are shipped UPS or common carrier freight lines. Please inspect all merchandise upon deliver and note damage or shortage on the delivery receipt before signing. Any damage or shortage not reported at the time of delivery is the customer's responsibility. Please check immediately whenever possible. If there is concealed damage, retain the carton contact us.  Call LS Pallet Racks to speak to a representative to request an inspection or to initiate a freight claim.

Price Guarantees and Return Policy
1. Do you offer price guarantees?
LS Pallet Racks guarantees you the lowest overall cost. If you find the same items for less, please fax us the copy of quote including any applicable delivery or handing charges. We will beat the total cost by 5%.

2. What is the return policy?
If you are not satisfied with a product for any reason, you may return your order within 30 days from your invoice date and we will waive depreciation fees under our No Hassle Return Policy. But we need to charge Freight and labor fee of demolition and loading. Please contact us within 30 days from receipt of your order to request a Return Goods Authorization number. We will help you make arrangements to have the product returned and provide a replacement, credit or refund.
Note: Special order items cannot be returned.

2014 LuoShan International Inc. All Rights Reserved Home Products Services About Us Contact Us FAQ
All prices subject to change without notice. Not responsible for typographical errors. Any and all products may be withdrawn from sale at anytime. Some products featured may be limited in quantity.